“Long overdue appreciation: This past July 4th weekend was a blast at Table Rock lake! Usually after a long weekend and too much sun it is time to return home and veg out while trying to avoid the dread that comes with anticipating work. “Vegging out” was not the case last year!! Here’s how it went…
My family and I walk in the front door of our home (bags in tow). I’m on the phone to alert the relatives we made it home and thank them for the time and memories when I hear a VERY unusual noise that immediately causes a knot in my stomach… about that time I step into ankle deep water as my husband is rounding the corner. We discovered we had a line on the hot water heater come apart. Our house is flooded! There is no telling how long this water had been running and my AMAZING family jumps into action!! We shut the well off to stop the water and had 3 different squeegees going to shove what we could out the back door.
We were lost on what to do next (other than neutralize the situation). We cleaned up all personal effects and moved what we could out of the pathway of the water. We used ever towel in the house and I started making calls for help/answers.
My first call was to a local company I had seen on the television. They told us (over the phone) that in order to come out to our house they would need us to sign a contract and pay them multiple thousands of dollars to start the drying process. This was not an option for us (because like many we do not have thousands of dollars just lying around).
My next call was to our insurance company because I was already feeling as though this was going to be a much bigger job/expense than just using some bathroom towels. The water had already started soaking up the walls in 3 rooms! My insurance agent (Luebbering Insurance Agency) gave me the number for the Disaster Brigade. My agent told me that he had personally used the company with a privately owned home.
My last call was to Ivan Turner with Disaster Brigade. I was amazed when he answered the phone! My first thought was, “Is this legit?” I felt more like I was on a personal phone call than a business one. Ivan could hear the panic in my voice and was so effective at calming me down and said “I’ll be there within the hour.” It was almost too good to be true! I’ve never had a company give me such a promise and honestly I was skeptical that he would actually keep his word.
He arrived within the hour!! He not only assessed our home, he started the drying process right away and went above and beyond to help us work with our insurance company.
One of the best parts of working with Ivan is that he didn’t charge me thousands of dollars up front to fix my home. He NEVER treated my family or I as anything less than family. He was willing to allow us to pay our insurance deductible in payments (to him) and when the insurance company held the deductible from the settlement he was very prompt to give us the money we paid out of pocket back (because the insurance covered the expense).
I could go on about our experience with Disaster Brigade, but I know this is long already.
The last thing I want to say is that this is one of the BEST military friendly businesses I have had the pleasure of working with!! I would recommend Disaster Brigade to anyone I know. My insurance carrier even asked them if they were interested in contracting all of their disaster claims (not too often an insurance company believes in this type of business).
THANK YOU IVAN AND DISASTER BRIGADE FOR EVERYTHING YOU DID TO RESTORE OUR HOME AND THE CARE YOU GAVE MY FAMILY IN THE PROCESS!!!”